Terms & Conditions
Last Updated: 05-09-2025
Welcome to Haroon Jewellery! These Terms and Conditions govern your use of our website and services. By accessing or purchasing from our website [www.haroonjewellery.com], you agree to comply with and be bound by the following terms. Please read them carefully.
1. General Information
Haroon Jewellery is an online and physical retailer of traditional and contemporary jewellery items, including necklaces, earrings, rings, bangles, and custom bridal sets.
Business Name: Haroon Jewellery
Website: www.haroonjewellery.com
Contact Email: [Insert your email]
Phone/WhatsApp: [Insert your number]
Location: [Insert physical shop address]
2. Use of the Website
By using our website, you confirm that:
You are at least 18 years old or are accessing the site under the supervision of a parent or legal guardian.
You will use the website for lawful purposes only.
You will not engage in any activity that may harm the website, interfere with its operation, or infringe upon the rights of others.
3. Product Information
We strive to provide accurate product descriptions, including materials, colors, and sizes. However:
Slight variations in color or design may occur due to lighting, screen settings, or handcrafted nature of items.
All products are subject to availability. We reserve the right to discontinue any product at any time.
4. Pricing & Payments
All prices are listed in [PKR or preferred currency] and include applicable taxes unless otherwise stated.
We reserve the right to change prices at any time without notice.
Accepted payment methods include Cash on Delivery (COD), Bank Transfer, JazzCash, and other secure payment gateways (if applicable).
5. Order Process
Browse and select your desired items.
Add to cart and proceed to checkout.
Provide accurate delivery and contact information.
Confirm order and complete payment (if applicable).
Once an order is placed, you will receive a confirmation via email or WhatsApp. Orders may be subject to verification before processing.
6. Shipping & Delivery
We offer shipping within [Pakistan / your regions of operation].
Delivery time is typically 3–7 business days, depending on location.
Shipping fees (if any) will be mentioned at checkout.
Delays due to couriers, weather, or holidays are not our responsibility.
7. Returns & Exchange Policy
We strive for customer satisfaction, but due to the nature of jewellery items, returns are limited.
You may request an exchange or return only if:
The item is damaged or defective upon delivery.
You report the issue within 24–48 hours of receiving the product.
You return the item unused, in original packaging, with proof of purchase.
Items NOT eligible for return:
Custom-made or personalized jewellery
Used or worn items
Sale or discounted items
Return Process:
Contact us via WhatsApp or email.
Provide order details and images (if damaged).
Ship the item back (return shipping paid by customer, unless we’re at fault).
8. Cancellations
Orders can be cancelled within 2 hours of placing them.
For prepaid orders, refunds (if applicable) will be processed within 7–10 business days.
We reserve the right to cancel any order for reasons including but not limited to: payment issues, suspicious activity, or product unavailability.
9. Intellectual Property
All content on this website — including logos, images, designs, text, and graphics — is the property of Haroon Jewellery and protected under intellectual property laws.
You may not:
Copy, reproduce, or distribute any content without written permission.
Use our images or branding for your own business or resale purposes.
10. Privacy Policy
We value your privacy. Any information collected through our website (such as name, phone number, address, or payment details) is used only to fulfill orders or provide customer support.
For more details, refer to our [Privacy Policy].
11. Limitation of Liability
Haroon Jewellery shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services.
We do not guarantee that:
The website will be error-free or uninterrupted.
All product descriptions are always accurate (though we try our best).
12. User Conduct
By using this website, you agree not to:
Misuse the site or its content
Post false or misleading information
Attempt to hack, spam, or disrupt the website
13. Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website after changes means you accept the new terms.
